How to troubleshoot a software issues
Guide to assist Clients and Users overcome potential issues through the method of trace and correct.
I can’t login to Cognisense website.
Please make sure you have the right username and password. Else, contact your administrator.
I can’t see any chart from Cognisense dashboard.
You might need to reboot the Cognisense device. Please email Cognisense Helpdesk at email@example.com for assistance.
I don’t receive any alert or notification from Cognisense when my air-conditioner is down and/or when there is power outage at my server room.
Please email Cognisense Helpdesk at firstname.lastname@example.org for assistance.
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